We're Here to Help
Have questions, feedback, or need support? We'd love to hear from you! Our team is committed to providing excellent service and continuously improving our tools.
How to Reach Us
📧 Email Support
- General: hello@donesnap.com
- Support: support@donesnap.com
- Bug Reports: bugs@donesnap.com
- Features: features@donesnap.com
⏱️ Response Time
- General inquiries: 24-48 hours
- Technical support: 12-24 hours
- Bug reports: 6-12 hours
- Urgent issues: Within 4 hours
What We Can Help With
🐛 Technical Issues
Tools not working correctly, calculation errors, browser compatibility problems, or mobile issues.
💡 Feature Requests
New tool suggestions, improvements to existing tools, or additional functionality you'd find useful.
❓ Usage Questions
How to use specific tools, interpretation of results, or best practices for your use case.
🔒 Privacy Concerns
Questions about data handling, privacy practices, or security measures.
Before Contacting Support
To help us assist you more quickly, please:
- Check the tool's help section for usage instructions
- Try refreshing the page or clearing your browser cache
- Test in a different browser to isolate compatibility issues
- Include specific details about your issue when contacting us
Bug Report Guidelines
When reporting bugs, please include:
- Tool name and URL where the issue occurs
- Browser and version (Chrome 91, Safari 14, etc.)
- Device type (Desktop, iPhone, Android tablet, etc.)
- Steps to reproduce the issue
- Expected vs actual behavior
- Screenshots if helpful
Feature Request Process
We love hearing your ideas! When suggesting features:
- Describe the use case - what problem would this solve?
- Explain the desired functionality in detail
- Mention similar tools if they exist elsewhere
- Estimate how often you'd use this feature
Business Inquiries
For partnership opportunities, integration requests, or business development:
- Email: business@donesnap.com
- Include: Your organization, project details, and timeline
- Response time: 2-3 business days
Community Guidelines
When contacting us, please:
- Be respectful and professional
- Provide clear, specific information
- Be patient - we're a small team doing our best
- Help us help you by following up if needed
Stay Updated
For updates on new tools and features:
- Check our homepage regularly for new tool announcements
- Bookmark tools you use frequently
- Share feedback to help us prioritize improvements